Frequently Asked Questions

• Q: What are the dimensions of the print? A: The print measures eight inches by ten inches. This size is perfect for framing and displaying as a cherished keepsake.
• Q: What material is the print made from? A: The print is made from quality heavier stock paper. This ensures durability and a professional look when received.
• Q: Is the print available framed? A: No, the print is currently offered unframed. However, it can easily fit into a standard eight by ten inch frame after delivery.
• Q: How do I personalize the print? A: To personalize, click the 'Customize Now' button, add your desired names, and upload a quality photo. This will allow you to see a preview before placing your order.
• Q: Can I use any photo for personalization? A: Yes, you can use any quality personal photo for the design. Make sure the photo is clear for the best results.
• Q: Is this print suitable for gifting? A: Yes, this print makes a wonderful gift for occasions like birthdays or Christmas. It is a heartfelt way to show love to a grandparent.
• Q: How do I care for the print? A: To keep the print in good condition, avoid direct sunlight and store it in a dry place. Framing it will also help protect it.
• Q: Is the ink used safe and durable? A: Yes, the print uses durable color ink that is designed to last. It will not fade easily, ensuring your gift remains vibrant.
• Q: What if the print arrives damaged? A: If the print arrives damaged, please contact customer support for assistance. They will guide you through the return or replacement process.
• Q: Is there a copyright on the poem? A: Yes, the poem is copyrighted from nineteen ninety-one to twenty twenty-four by Patricia E. Veit Personal Keepsakes, Inc.
• Q: What is the weight of the print? A: The print weighs approximately one ounce. This lightweight design makes it easy to handle and frame.
• Q: Can I order multiple prints at once? A: Yes, you can order multiple prints. Just add each personalized print to your cart separately for processing.
• Q: Is this product safe for children? A: Yes, the print is made from safe materials and is suitable for all ages. It's a lovely gift for children to give to their grandparents.
• Q: What is the expected delivery time? A: Delivery times may vary, but you can generally expect your personalized print to arrive within a week after ordering.
• Q: Can I request a design change after placing my order? A: Once an order is placed, design changes may not be possible. It’s best to confirm your personalization before finalizing the order.