Frequently Asked Questions

• Q: What is the size of the photo frame? A: The photo frame accommodates a four by six inch photo. This size allows for easy insertion and display of cherished memories.
• Q: What material is used for the frames? A: The frames are made of brushed silver metal with glass fronts. This combination provides a sleek look while protecting the photo and poem.
• Q: How many frames are included? A: There are two frames included in the gift. One frame displays the poem, while the other is designated for a personal photo.
• Q: How do I personalize this gift? A: You can personalize it by inserting a standard four by six inch photo. This allows you to add a special touch to the keepsake.
• Q: Can the poem be removed from the frame? A: No, the poem is attached to the left frame and is not designed to be removed. It's a permanent part of the gift.
• Q: Is this gift suitable for all ages? A: Yes, this gift is suitable for all ages. It’s perfect for grandchildren to give to their Nana on special occasions.
• Q: How do I display this gift? A: The frames are designed for tabletop display. They have a black velour backing that provides stability and elegance.
• Q: Is the poem suitable for a birthday or Mother's Day? A: Yes, the poem is ideal for both occasions. It expresses love and appreciation, making it a heartfelt gift.
• Q: How do I clean the frames? A: To clean the frames, gently wipe the glass with a soft, dry cloth. Avoid using abrasive materials to prevent scratches.
• Q: Can I use a larger photo in the frame? A: No, the frame is specifically designed for a four by six inch photo. Larger photos will not fit properly.
• Q: What if the gift arrives damaged? A: If the gift arrives damaged, you should contact customer service for assistance. They will guide you on the return or replacement process.
• Q: Is there a warranty for this product? A: Yes, this product typically comes with a standard warranty. Check the manufacturer’s policy for specific details.
• Q: Can I change the photo after inserting it? A: Yes, you can change the photo at any time. Simply remove the backing of the frame to insert a new photo.
• Q: Is this gift suitable for a new grandmother? A: Yes, this gift is perfect for new grandmothers. It celebrates their new role in a loving and special way.
• Q: What occasions is this gift ideal for? A: This gift is ideal for birthdays and Mother's Day. It’s also suitable for any occasion celebrating a grandmother.
• Q: How can I ensure the photo stays secure in the frame? A: The frame has a secure backing that holds the photo in place. Ensure the backing is properly fitted after inserting the photo.