Frequently Asked Questions

• Q: What size is the personalized print? A: The personalized print measures eight by ten inches. This size makes it ideal for framing or displaying as a keepsake.
• Q: What material is used for the print? A: The print is made on quality heavier stock paper. This ensures durability and a professional look for your personalized keepsake.
• Q: Is the print available framed? A: No, the print is currently offered unframed. However, it can be easily placed in a standard eight by ten inch frame.
• Q: How do I personalize the print? A: To personalize the print, click on the 'Customize Now' button. You can add names and upload a quality photo during the ordering process.
• Q: What type of ink is used for the print? A: Durable color ink is used for printing. This helps ensure that the colors remain vibrant over time.
• Q: Can I choose a specific poem for the print? A: No, the poem is pre-selected and copyrighted. It is a unique piece created by Patricia E. Veit Personal Keepsakes, Inc.
• Q: How should I care for the print? A: To keep the print in good condition, avoid direct sunlight and moisture. Store it flat and consider framing it for added protection.
• Q: Is the print safe for babies? A: Yes, the print is safe for babies. It is made from non-toxic materials and printed with safe inks.
• Q: What is the best way to display the print? A: The best way to display the print is in a standard eight by ten inch frame. This enhances its appearance and protects it from damage.
• Q: Can I return the personalized print? A: Custom prints are generally non-returnable due to personalization. Please check the specific return policy at the time of purchase.
• Q: What if my print arrives damaged? A: If your print arrives damaged, contact customer support immediately. They will guide you through the return or replacement process.
• Q: How long does it take to receive the print? A: Delivery times vary, but you can expect to receive your customized print within a few weeks. Check the estimated shipping time during checkout.
• Q: Is this print suitable for a baptism gift? A: Yes, the print is a wonderful keepsake for a baptism gift. It can be personalized to commemorate this special occasion.
• Q: Can I use a photo from my phone? A: Yes, you can upload a photo directly from your phone. Ensure it is a high-quality image for the best results on the print.
• Q: What if I want to add more than one photo? A: Currently, you can only upload one photo for the print. Choose the best picture to complement your personalization.