Frequently Asked Questions

• Q: What is the screen size of the Momcozy BM04 baby monitor? A: The screen size is five inches. This allows for a clear view of your baby while monitoring.
• Q: What resolution does the video monitor provide? A: The video resolution is one thousand eighty pixels. This ensures high-quality video for clear monitoring.
• Q: How many cameras come with the Momcozy BM04 baby monitor? A: It comes with two cameras. This allows for dual monitoring of two rooms or little ones.
• Q: What is the battery capacity of the Momcozy BM04 baby monitor? A: The battery capacity is five thousand milliampere-hours. This provides extended usage without frequent recharging.
• Q: Does the monitor have night vision capability? A: Yes, it has superior night vision. This feature allows you to see your baby clearly in complete darkness.
• Q: How do I install the Momcozy BM04 baby monitor? A: To install, position the camera at least twenty-four inches above the baby. Ensure it's within sixteen feet horizontally for optimal performance.
• Q: Can I monitor my baby without WiFi? A: Yes, you can use a non-WiFi parent unit. This provides secure monitoring at home without internet access.
• Q: How do I share video access with family members? A: You can share video access with up to twenty users. This strengthens family connections by allowing them to watch the baby.
• Q: What should I do if the monitor doesn't connect to WiFi? A: First, restart the monitor and router. Ensure the app is updated and check your WiFi settings for any restrictions.
• Q: Is the Momcozy BM04 baby monitor safe for my baby? A: Yes, it is safe. The monitor features advanced encryption technology to keep your baby's video private and protected.
• Q: How do I clean the camera of the baby monitor? A: To clean, use a soft, dry cloth. Avoid using liquids or cleaning agents that could damage the camera.
• Q: What if my monitor arrives damaged? A: If your monitor arrives damaged, contact customer support for assistance. They can guide you through the return process.
• Q: Does the Momcozy BM04 monitor come with a warranty? A: Yes, it comes with a warranty. Please check the warranty policy details for coverage and duration.
• Q: Can I use the monitor while traveling? A: Yes, the monitor is portable. You can use the Momcozy App to check the live feed while away from home.
• Q: How can I ensure my baby's safety while using the monitor? A: Ensure the camera is mounted securely and follows the installation guidelines. Regularly check the camera's positioning.