Frequently Asked Questions

• Q: What material are these shoes made of? A: These shoes are made of velvet, providing a soft and comfortable fit for your baby.
• Q: What sizes do these shoes come in? A: The shoes are available in three sizes: Small for zero to six months, Medium for six to twelve months, and Large for twelve to eighteen months.
• Q: What colors are available for these shoes? A: The shoes come in multiple colors as shown in the pictures, including a shiny gold option.
• Q: What is the recommended age for these shoes? A: These shoes are suitable for infants ranging from zero to eighteen months old.
• Q: How do I clean these shoes? A: You can clean these shoes using a soft brush for gentle scrubbing and store them in a cool, ventilated place.
• Q: Are these shoes suitable for all seasons? A: Yes, these shoes are designed for all seasons, making them versatile for any weather conditions.
• Q: How do I ensure the right fit for my baby? A: To ensure the right fit, measure your baby's foot length and refer to the size chart, as the recommended ages are just guidelines.
• Q: Can these shoes be worn for special occasions? A: Yes, these shoes feature a cute crown design, making them perfect for weddings, birthday parties, or photography sessions.
• Q: Are these shoes slip-resistant? A: Yes, the shoes have a soft slip-resistant sole, ensuring safety for your baby's first steps.
• Q: What if I receive the shoes in a different color? A: If you receive the shoes in an incorrect color, you should contact customer support for assistance with returns or exchanges.
• Q: Is there a warranty for these shoes? A: The product does not specify a warranty; however, you can check with the seller for any applicable return policies.
• Q: What should I do if the shoes arrive damaged? A: If the shoes arrive damaged, contact customer support immediately to discuss return options and replacements.
• Q: Are these shoes safe for my baby’s skin? A: Yes, these shoes have undergone multiple safety tests and contain no materials that could irritate your baby's skin.
• Q: Do these shoes come with any care instructions? A: Yes, care instructions include using a soft brush for cleaning and storing the shoes in a cool and ventilated place.
• Q: Are these shoes easy to put on and take off? A: Yes, the shoes feature a hook and loop design that makes them easy to put on and take off, ensuring a comfortable fit.
• Q: What if I choose the wrong size? A: If you choose the wrong size, you can usually exchange the shoes for a different size by contacting customer support.